Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in New Cross

At Flowers New Cross, your satisfaction and the freshness of every bouquet are at the heart of what we do. As a trusted local florist serving both households and businesses across New Cross and the surrounding areas, we are committed to delivering only the most vibrant, high-quality flowers to your door. Our Fresh Flowers Guarantee ensures that you’ll enjoy long-lasting blooms and a smooth shopping experience every time.

Damaged-on-Arrival Policy

We take every precaution to ensure your flowers arrive in perfect condition. If, however, your flowers are damaged on arrival, please report this to us within 24 hours of receiving your order. We kindly ask that you provide a clear description and, if possible, photographic evidence of the issue to help us resolve the matter promptly. This helps us maintain our high standards and serve you better.

Freshness Window

Flowers New Cross guarantees the freshness of your flowers for a minimum of five days from the date of delivery, provided they are cared for according to the care instructions included with each order. Should your flowers wilt or lose their freshness within this window, and all care instructions were followed, please let us know as soon as possible. We aim to uphold our fresh flowers guarantee for every client.

Refund & Replacement Options

Your happiness matters to us. If you are not fully satisfied due to poor quality, damage, or lack of freshness within the guaranteed window, you may be eligible for a full refund or a replacement bouquet. When requesting a refund or replacement, please contact us with your order details, reason for the request, and supporting information such as photos. Once reviewed, our team will offer you the choice of a prompt refund or a complimentary replacement delivery at your convenience.

Our Easy Complaints Process

We strive to exceed expectations with every order. If you encounter any issue with your flowers, delivery experience, or our customer service, please reach out to our team as soon as you can. We handle all complaints professionally and efficiently, treating each feedback as an opportunity to improve. Upon submitting your complaint, you can expect a response from us within one working day, with a resolution offered as quickly as possible—usually within 48 hours. Our staff are always ready to listen and help make things right.

Trusted Local Florist in New Cross

As a respected part of the New Cross community, Flowers New Cross is devoted to providing dependable, neighbourly service. We have built our reputation on trust, quality, and genuine care for our customers. Whether arranging something special for your home or helping your business make a statement, you can count on us for fresh, beautiful flowers and excellent aftercare.

Thank You for Choosing Flowers New Cross

Your confidence inspires us every day. Thank you for allowing us to be your preferred florist in New Cross. If you have any concerns, queries, or feedback regarding returns, refunds, or complaints, please don’t hesitate to contact us directly. We look forward to serving you with the best in fresh flowers and customer care.