Name: COLOURFUL DELIGHT
Brand: Flowers New Cross
Price: 65.00 GBP
Availability: InStock

Flowers New Cross E-Commerce Terms & Conditions for Flower Delivery

Introduction

Welcome to Flowers New Cross. These Terms & Conditions govern your use of our online flower delivery services in New Cross and surrounding areas. We kindly request that you read these terms carefully before placing an order through our website. By using our site or services, you acknowledge your acceptance of these conditions, which are designed to provide clarity and to protect both you, the customer, and us, the supplier. If you do not accept these terms, please do not use our online services.

About Us

Flowers New Cross is an online-first business dedicated to delivering fresh flowers and curated floral arrangements across New Cross and its nearby areas. Our commitment is to provide excellent customer satisfaction, a reliable delivery service, and beautiful products suitable for all occasions. These Terms & Conditions are applicable to all customers using our platform for flower delivery within New Cross as well as adjacent neighbourhoods.

Order Process

Our order process is designed to offer a straightforward and efficient experience for our valued customers. To place an order for flower delivery in New Cross or surrounding regions, please follow these steps:

Browse our website and select your preferred floral arrangement, bouquet, or gift item.
Add selected products to your online basket and proceed to checkout.
Fill in the required details, including recipient’s name, delivery address (within New Cross or specified surrounding areas), delivery date, and any special instructions or card messages.
Review your order and confirm the details for accuracy.
Provide payment information and complete your purchase by placing an order.

Once your order has been placed, you will receive an order confirmation on the website, followed by an order summary via email. This summary will detail your selected products, delivery date, recipient details, and the total price charged. Please ensure all details are accurate to avoid delays or misdeliveries. Flowers New Cross cannot be held responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

Product Availability and Substitution

All flowers and products are subject to seasonal availability. While we strive to ensure that all arrangements match the images and descriptions on our website, varieties and blooms may vary depending on market availability and seasonal changes. In the event that a particular flower or product is unavailable, we reserve the right to substitute with a flower or product of equal or greater value and similar style, ensuring your gift maintains its intended beauty and sentiment.

Pricing and Payment

All prices for our floral products and delivery services are clearly displayed on our website and are quoted in pounds sterling (£). Prices are inclusive of Value Added Tax (VAT) where applicable, but exclusive of any delivery charges, which are added during the checkout process and clearly identified before payment.

We accept payment by major credit and debit cards, as well as other secure online payment methods specified at checkout. Payment must be made in full at the time of ordering. Orders will not be processed or dispatched until full payment has been received. Flowers New Cross reserves the right to cancel any order if the payment is not authorised or if fraudulent activity is suspected.

Delivery Policy

We deliver throughout New Cross and selected adjacent areas. Upon placing your order, you may select your preferred delivery date. We endeavour to fulfil all deliveries on the requested date, subject to unforeseeable circumstances such as severe weather, public holidays, or events beyond our reasonable control.

All deliveries will be made to the address specified in your order. Deliveries will be made during our standard delivery hours, which are displayed during the order process. If the recipient is not available at the time of delivery, our couriers may attempt to leave the flowers with a neighbour, in a safe location, or will leave a card to arrange redelivery as appropriate. It is the customer’s responsibility to ensure the recipient is available or to provide clear delivery instructions. We cannot guarantee timed delivery slots unless otherwise stated during the order process.

In the rare event of a delay, we will contact you promptly to update you on the status of your delivery. Flowers New Cross accepts no liability for any loss or inconvenience resulting from a late or failed delivery due to circumstances outside our control.

Order Changes and Cancellations

If you wish to cancel or make changes to your order, please notify us as soon as possible after placing your order. Orders for fresh flowers can only be cancelled up to 24 hours before the scheduled delivery date, due to the perishable nature of blooms and the need for timely preparation.

To make a cancellation or modification request, please use the contact details on our website. Once we have started to prepare your order, or if your flowers have already been dispatched, changes or cancellations may no longer be possible and you may be liable for the full order value.

For non-perishable products or gifts, cancellation requests made within 14 days of receipt may be eligible for a refund, provided the items are returned in their original, unused condition. Return shipping costs are the responsibility of the customer unless the product is faulty or not as described.

Returns, Refunds and Quality Assurance

Your satisfaction is of utmost importance to us. If your flowers or gifts arrive damaged, wilted, not as described, or if there is another issue with the quality of your order, please contact us within 24 hours of receipt. In such instances, we may request photographic evidence to assess the complaint.

Where an error on our part is confirmed, we will offer an appropriate remedy such as a replacement, refund, or voucher, at our discretion. Due to the perishable nature of our products, returns may not always be possible, but we will handle every complaint sensitively and fairly.

Liability and Disclaimer

Flowers New Cross endeavours to provide accurate information about our products and services at all times. However, we cannot guarantee the accuracy or completeness of product descriptions, images, or availability. Colours depicted on screens may also vary from actual blooms due to variations in device displays.

To the fullest extent permitted by applicable law, Flowers New Cross excludes all warranties, express or implied, relating to the quality, accuracy, or suitability of our products and services. Our liability in respect of any individual order shall be limited to the purchase price paid by the customer for that order. We shall not be liable for any indirect, incidental, or consequential losses, including, but not limited to, loss of enjoyment, emotional distress, or loss of business, arising from the use of our products or services.

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Customer Obligations

By using our website and services, customers agree to:

Provide accurate, up-to-date information when placing an order.
Ensure payment is authorised and the account has sufficient funds.
Not use the website for any unlawful purpose or in a manner which could damage the reputation of Flowers New Cross.
Respect the intellectual property rights related to any content, images, and designs present on our website.

Privacy and Data Security

Flowers New Cross takes data security and privacy seriously. All personal information provided during the order process is handled in accordance with our privacy policy and in compliance with the UK General Data Protection Regulation (GDPR) and other relevant legislation. We employ secure technologies to safeguard your personal and payment data during transmission.

Amendments to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time, to reflect changes in our business practices, relevant laws, or customer feedback. Any such changes will take effect immediately upon being posted on our website. Please review these terms before each purchase to ensure you are aware of the latest policies.

Governing Law and Jurisdiction

These Terms & Conditions, and any contracts between you and Flowers New Cross, are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these terms shall be subject exclusively to the jurisdiction of the courts of England and Wales.

Severability and Waiver

If any provision of these Terms & Conditions is held to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from these terms without affecting the validity and enforceability of the remaining provisions. No delay or failure by Flowers New Cross to exercise any right or remedy under these terms shall constitute a waiver of that or any other right or remedy.

Entire Agreement

These Terms & Conditions constitute the entire agreement between Flowers New Cross and you regarding the use of our website and services for online flower delivery in New Cross and surrounding areas. They supersede all previous agreements, representations, or understandings, whether written or oral.

Contact and Customer Support

For any questions or concerns about these Terms & Conditions or any aspect of your order, please refer to the contact information provided on our website. Our team is always happy to assist you and ensure your flower delivery experience is positive and seamless.

Note: These Terms & Conditions apply to all customers making use of the Flowers New Cross online services for flower delivery in New Cross and the surrounding areas.